Privacy Policy

Our Commitment to Privacy

At KSBM Infotech ("www.ksbminfotech.com", "we," "us," "our"), we understand the importance of privacy, especially when dealing with AI-powered solutions that process business data. This Privacy Policy outlines how we collect, use, disclose, transfer, and store your information when you use our AI services, chatbots, and automation solutions.

Information We Collect

We collect the following types of information:

• Personal Information: Name, email address, phone number, company name, and job title when you request our AI services or book consultations.
• Business Information: Details about your business operations, workflows, and automation requirements to customize our AI solutions.
• Usage Data: Information about how you interact with our AI chatbots, analytics dashboards, and automation systems.
• Technical Data: IP address, browser type, device information, and access logs for security and optimization purposes.
• AI Training Data: With your explicit consent, we may use anonymized data to improve our AI models and machine learning algorithms.

How We Use Your Information

We use your information to:

• Provide and maintain our AI-powered services, chatbots, and automation solutions
• Customize and optimize AI models for your specific business needs
• Send service updates, security alerts, and AI performance reports
• Analyze usage patterns to improve our machine learning algorithms
• Provide customer support and troubleshooting for AI implementations
• Comply with legal obligations and protect against fraud

AI Data Processing

Our AI systems process data to deliver intelligent automation, chatbot responses, and predictive analytics. All data processing is done in compliance with applicable data protection laws. We implement strict access controls and encryption to ensure your business data remains secure when processed by our AI models.

Data Security

We implement industry-leading security measures including encryption, secure servers, and regular security audits. Our AI systems are designed with privacy-by-design principles, ensuring data protection is built into every layer of our technology stack.

Data Sharing

We do not sell or rent your personal information to third parties. We may share data with:

• Service providers who help us deliver AI services (cloud infrastructure, analytics)
• Legal authorities when required by law
• Business partners with your explicit consent

Your Rights

You have the right to:

• Access and review your personal data
• Request correction of inaccurate information
• Delete your data (subject to legal requirements)
• Opt-out of marketing communications
• Request data portability

Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and optimize our AI services. You can control cookie settings through your browser preferences.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through prominent notices on our website. Your continued use of our AI services after changes constitutes acceptance of the updated policy.

Contact Us

For privacy-related questions or to exercise your data rights, contact us at: